Privacy policy

Last updated: October 5, 2026

Serious Player Indonesia (seriousplayeronly.id)

This policy explains what personal information we collect when you visit or buy from seriousplayeronly.id, why we collect it, and the choices you have. We keep it short and plain on purpose.

Who we are and how to reach us

Serious Player Indonesia operates this Site. For any privacy question, request, or complaint, email us at hello@seriousplayeronly.com

What we collect

When you place an order or create an account

• • Name, email address, phone number
  • Billing and shipping address
  • Order details (products, amounts, order history)

When you contact us

• • Your name, email, and whatever you share in your message, including order information related to your request.

Automatically when you browse

• • IP address, browser and device type, time zone, pages and products viewed, search terms, and how you interact with the Site.
  • This is collected through cookies and similar tools (see Section 7).

How we use your information

• • To process and deliver your orders and send order confirmations and invoices
  • To process payments and prevent fraud
  • To answer your questions and provide customer support
  • To keep the Site working properly and improve it
  • To send you news, offers, or promotions, only where you have agreed, and you can unsubscribe at any time
  • To show you relevant ads, where you have agreed to advertising cookies
  • To meet legal, tax, and accounting obligations

Who we share it with

We never sell your personal information. We share it only with trusted providers who help us run the store:

• • Payment providers to process your payment
  • Couriers and logistics partners to deliver your order
  • Website hosting and WooCommerce/WordPress service providers to run the Site
  • Analytics and advertising partners
  • Authorities, when required by law or to protect our rights

These providers may only use your information to perform services for us.

Where your data is stored

Some of our providers (such as hosting and analytics services) may store or process data outside Indonesia. When this happens, we take steps to make sure your information remains protected in line with applicable law.

How long we keep it

We keep order and account information for as long as needed to fulfill your order, provide support, and meet legal, tax, and accounting requirements. After that, we delete or anonymize it. You can ask us to delete your data earlier (see Section 8), subject to what the law requires us to keep.

Cookies

Cookies are small files stored on your device. We use:

• • Essential cookies to keep the store working: your shopping cart, checkout, and login (for example, WooCommerce cookies such as woocommerce_cart_hash, woocommerce_items_in_cart, and wp_woocommerce_session_*).
  • Analytics cookies to understand how the Site is used so we can improve it [e.g. Google Analytics].
  • Advertising cookies to show you relevant ads on other websites [e.g. Meta Pixel. Remove if unused].

You can block or delete cookies in your browser settings. Blocking essential cookies may stop your cart or checkout from working. You can also opt out of:

• • Google Analytics: https://tools.google.com/dlpage/gaoptout
  • Google ads: https://www.google.com/settings/ads/anonymous
  • Facebook ads: https://www.facebook.com/settings/?tab=ads

We do not change how we collect data in response to "Do Not Track" signals, as there is no consistent standard for them.

Your rights

Under Indonesia's Personal Data Protection Law (UU No. 27 Tahun 2022) and, where they apply to you, other laws such as the GDPR or CCPA, you may:

• • Access the personal information we hold about you
  • Ask us to correct or update it
  • Ask us to delete it
  • Withdraw your consent (for example, for marketing)
  • Object to our use of your information
  • Request a copy of your data in a portable format

To make a request, email hello@seriousplayeronly.com. We may need to verify your identity first, and we will respond within a reasonable time.

Children

Our Site is not meant for children, and we do not knowingly collect their personal information. If you believe a child has given us their data, contact us and we will delete it.

Security

We take reasonable measures to protect your information, including secure (HTTPS) connections and working with reputable payment and hosting providers. No system is 100% secure, but we work to keep your data safe.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with the "Last updated" date at the top.

Complaints

If you have a concern, please contact us first at hello@seriousplayeronly.com and we will do our best to resolve it. You may also contact the relevant data protection authority.